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7 Advantages of Using Microsoft Dynamics 365 CRM

By: Larry QianLately, there has been much talk about Microsoft Dynamics 365. If you are interested in finding out about its solutions along with its benefits, in a summarized way. We have compiled 10 outstanding benefits which explain it in a simple way. But before we get started here is some information of what Microsoft Dynamics 365 is about. Lately, there has been much talk about Microsoft Dynamics 365. If you are interested in finding out about its solutions along with its benefits, in a summarized way. We have compiled 10 outstanding benefits which explain it in a simple way. But before we get started here is some information of what Microsoft Dynamics 365 is about.

Microsoft Dynamics 365, is the sole cloud-based solution which offers everything you will ever need for ERP and CRM in a single place. It unifies all these capabilities into the applications which work in a seamless manner together that range across:

  • Sales
  • Field service
  • Customer service
  • Operations
  • Marketing
  • Financials
  • Project service automation

All these applications are already integrated with tools that you use already, like Excel and Outlook and bring about the power associated with digital-intelligence on each decision you will ever make. One of the stand-out benefits is that things you are able to do with Dynamics 365 are increasing on a daily basis.

Below are the 10 stand out benefits for you and your business:

1. Begin with what you really need and then start to add in apps as your requirements change

Microsoft Dynamics 365 has been designed to offer you simplicity. You can use apps that work well by themselves or together, which means you are able to design solutions that suit your needs. As soon as your situation starts to change, and new requirements arise, you are able to locate applications which will assist your growth.

2. Start to understand your customers in a brand-new way

Dynamics 365 can bring together all types of customer-data which offers you with a comprehensive overview of your existing customers. Here you are able to make use of pre-built KPIs that help you to understand the journey of the customers using real-time updates. Here you are offered a way to personalise customer experiences and to track and measure how healthy your customer relationships are as well as a secure process for data migration.

3. Flexibility

When you have a subscription-model and monthly operational costs it offers more flexibility compared to having only capital costs. It can also end up cheaper as you are only purchasing what you really need. In addition, Microsoft Dynamics 365 does away with the needs to manage your servers and data centre, which also results in dramatic savings.

4. Simplicity

This system is based on what is known as “purchase subscriptions by role.” This means you only need to subscribe individuals to work they do, opposed to buying one large license to cover all the roles.

5. Easy to use

Microsoft Dynamics 365 is associated with Microsoft’s latest app market known as AppSource, where it is a simple task to search for and find apps that are best suited to your business needs. This offers a way to make this solution very simple to use as well as understand. When your business needs start to change, it is a simple task to start searching for apps that match up to these changes.

6. Scalability

This system offers monthly subscriptions which offer you with the choice to scale down or up as your needs start to change. This means you only have to pay for what you need and when you are needing it.

7. Agility

Dynamics 365 is able to change the way you currently manage your daily tasks and customer data. You can now dissolve the barriers between important business platforms as well as start to ensure your data begin working together. The core of this particular concept is to do with Microsoft Common Data Model which is one of the shared-business databases. You can see it as a glue which connects all processes and data together, which means you will no longer need those silos of different information.

8. Productive

This system will force your employees to become more productive as they are offered with access to insights they are expected to make along with the tools and decisions they will need to make in order to do their daily tasks. In the way of combining CRM, ERP, Office and any extra apps into 1 cloud-based experience using one common data-model, it offers a people-centric platform which makes the daily work of your employees easier.

9. Intelligent

Microsoft Dynamics 365, offers you with access to Real-Time Insights with the Built-In Predictive Analytics, Azure Machine Learning, Power BI and Cortana Intelligence are all embedded natively, which means you are offered with immediate access to actionable next-steps, prescriptive advice and predictive insights.

10. Secure and safe

This cloud-based solution features outstanding security along with access control in association to data and apps which have been built into these cloud services. This includes network connectivity, physical datacentre, administration and user access, and service-hosting platforms.

In conclusion, Microsoft Dynamics 365 offers the potential for a way to streamline your business as well as allowing for an increase in agility for your business and a way to reduce costs.